FAQ
Here you will find answers to the most important questions about your order, our products and your purchase at MARELD.
1. Order & Payment
What payment methods are available at MARELD?
What payment methods are available at MARELD?
MARELD offers you various secure payment options. The currently available payment methods will be displayed to you during the order process at checkout.
Can I change or cancel my order after it's been placed?
Can I change or cancel my order after it's been placed?
We process orders as quickly as possible. Therefore, subsequent changes or cancellations are not always possible. Please contact us as soon as possible at info@mareld.de and provide your order number. We will check if we can still adjust your order.
Where can I find my order confirmation?
Where can I find my order confirmation?
After successfully placing your order, you will automatically receive an order confirmation to the email address you provided. Please also check your spam folder if you do not find the message directly.
Do I need a customer account to order from MARELD?
Do I need a customer account to order from MARELD?
No. You can also order from MARELD without a customer account. However, a customer account can make it easier for you to keep track of your orders.
2. Shipping & Delivery
How much is shipping?
How much is shipping?
For orders over €100, we deliver your order free of charge. The shipping costs applicable to your order will be transparently displayed in the checkout.
How long does delivery take?
How long does delivery take?
Delivery times may vary depending on the item. You can find the applicable delivery time directly on the product page. This allows you to see when your desired item is expected to arrive even before placing your order.
Why can items from an order have different delivery times?
Why can items from an order have different delivery times?
MARELD is a multi-brand fashion concept store and collaborates with various brands and partners. Therefore, the availability, storage location, and delivery time of individual items may vary.
Can my order be delivered in multiple packages?
Can my order be delivered in multiple packages?
Yes, that is possible. Since articles from our range can be shipped from different partners or warehouse locations, an order may arrive at your address in multiple shipments.
How can I track my order status?
How can I track my order status?
As soon as tracking information is available for your shipment, you will receive it via email. If you have any questions about your delivery, you can contact our customer service at any time with your order number.
3. Returns & Refunds
Can I return an item?
Can I return an item?
Yes. You can return items within the statutory withdrawal period as part of your right of withdrawal. Please refer to our Cancellation Policy and the conditions described therein.
How long do I have to return it?
How long do I have to return it?
Consumers generally have a right of withdrawal of 14 days. You can find full information on deadlines, conditions, and procedures in our Cancellation Policy.
How does a return work?
How does a return work?
If you wish to return an item, please refer to the information in our cancellation policy. For questions regarding returns, you can contact us at info@mareld.de. It is best to include your order number directly.
When will I receive my refund?
When will I receive my refund?
After your return has been received and processed, a refund will be issued in accordance with legal requirements. The refund will generally be processed using the same payment method used for the original order.
Can I exchange an item directly?
Can I exchange an item directly?
A direct exchange for a different size, color, or item is not always possible. In this case, you can return the unwanted item and reorder the desired item.
4. Products & Sizes
How do I find the right size?
How do I find the right size?
If we have additional size or measurement information for an item, you will find it directly in the product description. As MARELD carries various brands, cuts and sizes may vary depending on the manufacturer.
Why do sizes vary between different brands?
Why do sizes vary between different brands?
MARELD carries products from various brands and manufacturers. These sometimes use their own cuts and sizing systems. Therefore, for example, a size M from two different brands may fit differently.
Why might a color look slightly different on my screen?
Why might a color look slightly different on my screen?
We strive to display our products as realistically as possible. However, depending on the screen, display settings, and lighting conditions, colors may vary slightly from the actual product color.
Are all items offered at MARELD immediately available?
Are all items offered at MARELD immediately available?
Availability is displayed on the respective product page. As our product range is constantly being updated, individual sizes, colors, or items may be temporarily out of stock.
Which brands can I find at MARELD?
Which brands can I find at MARELD?
MARELD is a multi-brand fashion concept store. Here you will find fashion, shoes, jewelry, and accessories from a selection of curated brands. Our brand portfolio is constantly evolving and regularly updated with new styles and labels.
5. MARELD & Customer Service
What is MARELD?
What is MARELD?
MARELD is a fashion concept store for modern clothing, shoes, jewelry and accessories from selected brands. Our assortment combines different styles, labels and price ranges – for looks that pick up on current trends and still suit your personal style.
How can I contact MARELD?
How can I contact MARELD?
The easiest way to reach us is via our contact form or by email to info@mareld.de. For questions about an existing order, please include your order number so that we can help you faster.
When is MARELD customer service available?
When is MARELD customer service available?
Our customer service is available Monday to Friday from 9:00 AM to 4:00 PM. Of course, you can send us inquiries via the contact form or by email at any time.
How do I find out about new products and promotions?
How do I find out about new products and promotions?
The MARELD newsletter keeps you informed about new styles, trends, and special promotions. You'll also regularly find new inspiration and articles in the MARELD Journal.
Where can I find more information about MARELD?
Where can I find more information about MARELD?
On our "About MARELD" page, you can learn more about our fashion concept store, our selection, and the idea behind MARELD.
Your question wasn't listed? Just write to us – we're happy to help.